Refund Policy

Our policy lasts 30 days. You are required to mail us the parcel opening video. If 30 days have gone by since your purchase, unfortunately we can’t

offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you

received it. It must also be in the original packaging.

Additional non-returnable items:

● Gift cards

● Downloadable software products

● Some health and personal care items

To complete your return, we require a receipt or proof of purchase and a complete 360° parcel opening video.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our

error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we

have received your returned item. We will also notify you of the approval or rejection of your

refund.

If you are approved, then your refund will be processed, and a credit will automatically be

applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially

posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at moluannu@gmail.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same

item, send us an email at moluannu@gmail.com. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift

credit for the value of your return. Once the returned item is received, a gift certificate will be

mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to

themselves to give to you later, we will send a refund to the gift giver and he will find out about

your return.

Shipping

To return your product, you should mail your product to: 164, vikas nagar Rampur Uttar Pradesh 244901.

You will be responsible for paying for your own shipping costs for returning your item. Shipping

costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted

from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you,

may vary.

If you are shipping an item over 1000₹, you should consider using a trackable shipping service or

purchasing shipping insurance. We don’t guarantee that we will receive your returned item.